Netomi incident

Performance degradation in the US region

Minor Resolved View vendor source →

Netomi experienced a minor incident on October 20, 2025 affecting US Cloud, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:50 PM UTC
Resolved
Oct 20, 2025, 11:51 PM UTC
Duration
1m
Detected by Pingoru
Oct 20, 2025, 11:50 PM UTC

Affected components

US Cloud

Update timeline

  1. investigating Oct 20, 2025, 11:50 PM UTC

    We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

  2. resolved Oct 20, 2025, 11:51 PM UTC

    This incident has been resolved.