Neon incident

Issue with project or branch operations in ap-southeast-1

Neon experienced a minor incident on July 1, 2026 affecting Project/Branch Operations and Console Login (AWS ap-southeast-1), lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: Jul 01, 2026, 12:42 PM UTC
Resolved: Jul 01, 2026, 01:47 PM UTC
Duration: 1h 4m
Detected by Pingoru: Jul 01, 2026, 12:42 PM UTC

Affected components

Project/Branch OperationsConsole Login (AWS ap-southeast-1)

Update timeline

investigating Jul 01, 2026, 12:42 PM UTC

Starting at approximately at 14:21 UTC July 01, 2026, customers in ap-southeast-1 region may experience failures while creating or deleting branches, or projects. Existing database connectivity remains unaffected. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
monitoring Jul 01, 2026, 12:49 PM UTC

Between 14:21 UTC and 14:39 UTC on July 01, 2026, customers in ap-southeast-1 region may have experienced failures while creating or deleting branches or projects. Existing database connectivity remained unaffected. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.