Neon experienced a minor incident on July 31, 2026 affecting Account Creation and Website (Global), lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2026, 10:40 AM UTC
Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
- identified Jul 31, 2026, 11:54 AM UTC
Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.