Neon incident

Issues with project operations in sa-east-1

Neon is currently experiencing a minor incident affecting Database Connectivity and Project/Branch Operations and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
May 25, 2026, 12:51 PM UTC
Resolved
Ongoing
Duration
● 2h 57m
Detected by Pingoru
May 25, 2026, 12:51 PM UTC

Affected components

Database ConnectivityProject/Branch OperationsConsole Login (AWS sa-east-1)

Update timeline

  1. investigating May 25, 2026, 12:51 PM UTC

    Starting at approximately 12:30 UTC May 25, 2026, customers may experience failures or delays in compute operations or database connectivity. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.

  2. identified May 25, 2026, 02:11 PM UTC

    Starting at approximately 12:30 UTC May 25, 2026, customers may experience failures or delays in compute operations or database connectivity. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.

  3. monitoring May 25, 2026, 02:28 PM UTC

    Between 12:30 UTC and 14:15 UTC May 25, 2026, customers may have experienced failures or delays in compute operations or database connectivity. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.