Neon experienced a minor incident on May 9, 2026 affecting Database Connectivity and Console Login (AWS us-east-2), lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2026, 08:32 PM UTC
We are actively investigating an issue with a Neon service. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
- identified May 09, 2026, 11:09 PM UTC
Impact Summary Starting at 19:50 UTC May 10 2026, a subset of customers may experience degraded performance on Neon. Current Status We identified the issue and are applying the remediation. Recommendations No customer action is required at this time. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
- monitoring May 10, 2026, 01:17 AM UTC
Impact Summary Starting at 19:50 UTC May 9 2026, a subset of customers may experienced connectivity issues and elevated error rates for database and console operations. Current Status We have applied mitigations and have observed recovery. We are monitoring to confirm full resolution. Recommendations No customer action is required at this time. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.