Neon incident

Database connectivity issues with projects in US-East-1 Cell 6

Neon experienced a minor incident on May 8, 2026 affecting Database Connectivity and Console Login (AWS us-east-1), lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 01:24 AM UTC
Resolved: May 08, 2026, 04:08 AM UTC
Duration: 2h 44m
Detected by Pingoru: May 08, 2026, 01:24 AM UTC

Affected components

Database ConnectivityConsole Login (AWS us-east-1)

Update timeline

investigating May 08, 2026, 01:24 AM UTC

Starting at approximately 00:20 May 8, 2026, customers may experience connectivity issues with databases in US-East-1 Cell 6 We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
monitoring May 08, 2026, 02:23 AM UTC

Between 00:20 UTC and 02:21 UTC May 8, 2026, approximately 1,000 projects in US-East-1 Cell 6 experienced slow or stuck compute start events. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.