Nebula experienced a minor incident on July 10, 2025 affecting Core Network, lasting 9h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 10, 2025, 07:50 AM UTC
We've identified an issue with logging into Call Queues via shortcode, and toggling Call Queue Availability status via the Users page of Dashboards. If toggling queue status via the softphone apps does work as intended. A fix is being deployed and all users should see this function restored within 30 minutes. Will update as soon as confirmed.
- identified Jul 10, 2025, 08:22 AM UTC
The fix is still being deployed and is now resolved for the majority of customers. Will provide further update in 30 minutes.
- monitoring Jul 10, 2025, 08:50 AM UTC
We are actively monitoring this incident and will mark as resolved after a successful period.
- resolved Jul 10, 2025, 05:20 PM UTC
After a period of successful monitoring, this incident is confirmed as resolved.