Nebula incident

Dashboard and Outbound Call Authentication Issues

Minor Resolved View vendor source →

Nebula experienced a minor incident on July 11, 2025 affecting Core Network and Dashboard and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 10:56 AM UTC
Resolved
Jul 11, 2025, 02:48 PM UTC
Duration
3h 51m
Detected by Pingoru
Jul 11, 2025, 10:56 AM UTC

Affected components

Core NetworkDashboardMobile ApplicationsDesktop Applications

Update timeline

  1. investigating Jul 11, 2025, 10:56 AM UTC

    Our team are investigating reports of issues with outbound calls and navigating dashboards. We will provide a further update within 30 minutes.

  2. identified Jul 11, 2025, 11:08 AM UTC

    We have identified the issue and working on a fix. Next update within 20 minutes.

  3. identified Jul 11, 2025, 11:28 AM UTC

    We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.

  4. identified Jul 11, 2025, 11:41 AM UTC

    We have seen all services return to normal and are actively monitoring the issue. This will be marked as resolved after a period of successful monitoring.

  5. resolved Jul 11, 2025, 02:48 PM UTC

    After a period of successful monitoring this incident is marked as resolved.