Nearpod Outage History

Nearpod major outage · 1 active incident View live status →

Nearpod had 5 outages in the last 2 years totaling 24h 9m of downtime, averaging 0.2 incidents per month.

There were 5 Nearpod outages since January 15, 2025 totaling 24h 9m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.nearpod.com

Notice October 7, 2026

DnA: Student Assessment Submission Errors

Detected by Pingoru
Oct 07, 2026, 07:48 PM UTC
Resolved
Oct 08, 2026, 10:03 AM UTC
Duration
14h 14m
Affected: DnA
Timeline · 4 updates
  1. investigating Oct 07, 2026, 07:48 PM UTC

    We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students. Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.

  2. identified Oct 07, 2026, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2026, 08:41 PM UTC

    Thank you for your patience as we addressed this issue. We identified a condition that could result in some users encountering an error when submitting assessments. We have deployed an update that addresses the condition that was resulting in these assessment submission errors and improves overall reliability during assessment submission. Following this update, students are now directed to the portal homepage after completing an assessment. Assessment scores continue to be available through the portal. We will continue to closely monitor system performance and validate the effectiveness of these changes to help ensure a reliable experience.

  4. resolved Oct 08, 2026, 10:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2026

SchoolCity Database-related issue impacting service availability

Detected by Pingoru
Sep 18, 2026, 03:00 PM UTC
Resolved
Sep 18, 2026, 03:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Sep 18, 2026, 06:40 PM UTC

    Earlier today, the SchoolCity team identified a database issue that temporarily impacted service availability. Some users may have experienced login difficulties or pages failing to load. The issue has been Resolved. The affected database has been restarted, and impacted districts have confirmed that services are working normally. Our engineering team continues to monitor the environment to ensure full stability.

Read the full incident report →

Minor August 28, 2026

SchoolCity Database Performance

Detected by Pingoru
Aug 28, 2026, 05:19 PM UTC
Resolved
Aug 28, 2026, 06:42 PM UTC
Duration
1h 23m
Affected: SchoolCity
Timeline · 2 updates
  1. investigating Aug 28, 2026, 05:19 PM UTC

    We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved. Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. resolved Aug 28, 2026, 06:42 PM UTC

    The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.

Read the full incident report →

Major October 20, 2025

AWS Outage Impacting Services

Detected by Pingoru
Oct 20, 2025, 02:58 PM UTC
Resolved
Oct 20, 2025, 09:13 PM UTC
Duration
6h 15m
Affected: LoginContent CreationContent DeliveryReporting
Timeline · 5 updates
  1. investigating Oct 20, 2025, 02:58 PM UTC

    We are currently experiencing a service disruption due to an ongoing AWS outage impacting Nearpod systems. Our team is actively monitoring the situation and implementing mitigations to restore service as soon as possible. Thank you for your patience.

  2. monitoring Oct 20, 2025, 03:02 PM UTC

    Our team is actively monitoring the situation and implementing mitigations to restore service as soon as possible. Thank you for your patience.

  3. monitoring Oct 20, 2025, 06:26 PM UTC

    We are continuing to monitor signs of recovery in our host infrastructure.

  4. monitoring Oct 20, 2025, 07:32 PM UTC

    Service has been restored and Nearpod is operational. We continue to monitor system performance closely to ensure stability.

  5. resolved Oct 20, 2025, 09:13 PM UTC

    Service has been fully restored following the earlier AWS outage. All Nearpod systems are now operational and stable. We will continue to monitor to ensure sustained performance. Thank you for your patience and understanding during this disruption.

Read the full incident report →

Major January 15, 2025

Nearpod Google Slides Add-on unavailable due to Google outage.

Detected by Pingoru
Jan 15, 2025, 07:19 PM UTC
Resolved
Jan 15, 2025, 09:35 PM UTC
Duration
2h 15m
Affected: Content Creation
Timeline · 2 updates
  1. monitoring Jan 15, 2025, 07:19 PM UTC

    Currently, the Google Slides Add-on is displaying a blank screen when users try to access it for creating or editing lessons. Our team investigated the issue and found it to be related to an issue identified on Google's side. We will continue to monitor and will update as soon as we have additional information.

  2. resolved Jan 15, 2025, 09:35 PM UTC

    The issue has been resolved within Google, but we will continue to monitor.

Read the full incident report →