Nearmap incident

ArcGIS Online Service disruption

Critical Resolved View vendor source →

Nearmap experienced a critical incident on August 23, 2023 affecting Australia / NZ AGOL and US / Canada AGOL, lasting 14h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2023, 07:46 AM UTC
Resolved
Aug 23, 2023, 10:28 PM UTC
Duration
14h 41m
Detected by Pingoru
Aug 23, 2023, 07:46 AM UTC

Affected components

Australia / NZ AGOLUS / Canada AGOL

Update timeline

  1. investigating Aug 23, 2023, 07:46 AM UTC

    We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates as soon as more information becomes available.

  2. monitoring Aug 23, 2023, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 23, 2023, 04:58 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 23, 2023, 09:30 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 23, 2023, 10:28 PM UTC

    The issue affecting the ArcGIS service has been resolved. If you experience any issue accessing this service, please click here to raise a support ticket.