Nearmap experienced a major incident on September 25, 2023 affecting Australia / NZ AGOL and US / Canada AGOL, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Australia / NZ AGOLUS / Canada AGOL
Update timeline
- investigating Sep 25, 2023, 09:11 PM UTC
We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is still accessible, but is experiencing slow throughput or intermittent failed responses. We will provide updates about restoration of this service as and when information becomes available.
- monitoring Sep 25, 2023, 09:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2023, 01:39 AM UTC
The issue affecting the ArcGIS service has been resolved. If you experience any issue accessing this service, please click here to raise a support ticket.