Nearmap experienced a major incident on September 12, 2024 affecting Betterview Platform - Client Portal, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Betterview Platform - Client Portal
Update timeline
- identified Sep 12, 2024, 04:04 PM UTC
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Sep 12, 2024, 05:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2024, 05:08 PM UTC
This incident has been resolved.