Nearmap experienced a major incident on September 18, 2024 affecting Roof Geometry API, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Roof Geometry API
Update timeline
- investigating Sep 18, 2024, 09:24 PM UTC
We are currently investigating an issue affecting a Nearmap API. The service is currently unavailable, and any requests made will return an error. We will provide updates about the status of this issue as and when information becomes available
- investigating Sep 18, 2024, 09:24 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 18, 2024, 09:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2024, 12:39 AM UTC
The issue affecting the Nearmap API service has been resolved. If you experience any issue with Nearmap services, please click here to raise a support ticket.