Nearmap incident

MapBrowser Service Disruption - Projects and Layers

Minor Resolved View vendor source →

Nearmap experienced a minor incident on October 8, 2024 affecting MyAccount, lasting 12h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 06:05 AM UTC
Resolved
Oct 08, 2024, 06:58 PM UTC
Duration
12h 52m
Detected by Pingoru
Oct 08, 2024, 06:05 AM UTC

Affected components

MyAccount

Update timeline

  1. investigating Oct 08, 2024, 06:05 AM UTC

    We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues using the project and layer toolsets within the MapBrowser. Customers are also unable to save, open or close previous project information. We will provide updates about the status of this issue as and when information becomes available.

  2. monitoring Oct 08, 2024, 06:44 AM UTC

    The issue with Nearmap MapBrowser has been resolved, and is being monitored. If you experience any issue accessing MapBrowser, please click here to raise a support ticket.

  3. resolved Oct 08, 2024, 06:58 PM UTC

    The issue with MyAccount has now been resolved. If you experience any issue with the service, please click here to raise a support ticket.