Nearmap experienced a major incident on December 18, 2024 affecting Transactional API, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Transactional API
Update timeline
- investigating Dec 18, 2024, 11:39 PM UTC
We are currently investigating an issue affecting the Nearmap Transactional Content API using the AI Features endpoint. The service is currently unavailable, and any AI feature requests made will return an unauthorised error. We will provide updates about the status of this issue as and when information becomes available.
- investigating Dec 18, 2024, 11:41 PM UTC
We are continuing to investigate this issue.
- resolved Dec 18, 2024, 11:57 PM UTC
The issue with the Nearmap Transactional Content API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.