Nearmap experienced a major incident on February 12, 2025 affecting Betterview Platform - Client Portal and Betterview Insights API, lasting 8h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Betterview Platform - Client PortalBetterview Insights API
Update timeline
- investigating Feb 12, 2025, 07:38 AM UTC
This service is currently unavailable and we are investigating the issue. We will provide updates about the status of this issue as and when information becomes available.
- monitoring Feb 12, 2025, 08:13 AM UTC
The issue with the Insights API has been resolved and is being monitored. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
- monitoring Feb 12, 2025, 04:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 12, 2025, 04:22 PM UTC
This incident has been resolved.