Nearmap incident

AI Feature API Service disruption

Major Resolved View vendor source →

Nearmap experienced a major incident on February 18, 2025 affecting MapBrowser and AI Feature API, lasting 21h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 01:15 AM UTC
Resolved
Feb 18, 2025, 10:34 PM UTC
Duration
21h 19m
Detected by Pingoru
Feb 18, 2025, 01:15 AM UTC

Affected components

MapBrowserAI Feature API

Update timeline

  1. investigating Feb 18, 2025, 01:15 AM UTC

    We are currently investigating an issue affecting the Nearmap AI Feature API. The service is currently unavailable, and any requests made will return an error. AI Layers, within the MapBrowser, are also unavailable. We will provide updates about the status of this issue as and when information becomes available.

  2. monitoring Feb 18, 2025, 02:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2025, 10:34 PM UTC

    The issue with the Nearmap AI Feature API has been resolved. If you experience any issue with the service, please click here to raise a support ticket.