Nearmap experienced a critical incident on May 12, 2025 affecting Product Documentation, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Product Documentation
Update timeline
- investigating May 12, 2025, 07:00 AM UTC
We are investigating an issue affecting our Help Center, https://help.nearmap.com/. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
- investigating May 12, 2025, 07:17 AM UTC
We are continuing to investigate this issue.
- resolved May 12, 2025, 01:49 PM UTC
This incident has been resolved.