Menu v1 and Online Ordering for APAC is currently experiencing degraded performance
Affected: Order-APACMenu v1-APAC
NCR Outage History
NCR is up right nowNCR had 18 outages in the last 2 years totaling 32h 57m of downtime — averaging 0.7 incidents per month.
There were 18 NCR outages since June 27, 2025 totaling 32h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Order Degraded Status for NAMER
Timeline · 1 update
- resolved Nov 20, 2025, 06:32 PM UTC
Our monitoring alerted us to a degradation of services for Order in NAMER at 6:31pm EST. This degradation self-resolved at 6:37pm EST . Clients may have continued to see slight degradation until 6:45pm EST while the systems were processing the backlog. We apologize for any inconvenience this may have caused.
Degradation of Service - NAMER
Affected: BSP - Other
Timeline · 2 updates
- monitoring Aug 17, 2025, 07:59 PM UTC
At approximately 10:00am EDT, NCR Voyix encountered a degradation in service for all North America customers. We apologize for this inconvenience and have resolved the issue at 12:00pm EDT. We are still working to do a full RCA of the cause. Monitoring has been added to alert us if a potential issue was to arise again and a mitigating change will be put into place during our standard maintenance window this evening.
- resolved Aug 18, 2025, 10:29 AM UTC
NCRV has implemented the mitigation change during the regular maintenance window. All systems re healthy and actively being monitored. Please contact NCRV Support should you have any problems
Catalog-EMEA - Investigating Issues
Affected: Catalog-EMEA
Timeline · 2 updates
- investigating Jul 04, 2025, 09:33 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jul 04, 2025, 09:43 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Fulfillment Capacity-US - Investigating Issues
Affected: Fulfillment Capacity-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:30 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:42 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Transaction Data Management - Investigating Issues
Affected: Transaction Document Management-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:30 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:48 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Menu - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:29 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:46 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Digital Receipts-US - Investigating Issues
Affected: Digital Receipts-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:29 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:33 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Delivery-US - Investigating Issues
Affected: Delivery-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:28 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:46 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
TDM Export-US - Investigating Issues
Affected: TDM Export-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:27 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:45 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Stored Value - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:27 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Digital Coupons - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:43 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Site-US - Investigating Issues
Affected: Site-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Fulfillment Time-US - Investigating Issues
Affected: Fulfillment Time-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Order - Investigating Issues
Affected: Order-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Promotion Execution - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
TDM Count-US - Investigating Issues
Affected: TDM Count-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Intermittent errors when performing an API Find call to Site Service
Affected: Site-US
Timeline · 5 updates
- investigating Jun 27, 2025, 05:30 PM UTC
Intermittent errors when performing an API Find call to Site Service - US only
- investigating Jun 27, 2025, 05:47 PM UTC
We are currently investigating an issue where an API "find" call to Site Service may result in an error. We apologize for any inconvenience this may cause.
- identified Jun 27, 2025, 06:07 PM UTC
Remediation is underway for the intermittent issue. We apologize for any inconvenience this has caused.
- monitoring Jun 27, 2025, 07:05 PM UTC
The remediation steps have completed and we are now monitoring the environment to ensure resolution.
- resolved Jun 27, 2025, 08:23 PM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused.