Menu v1 and Online Ordering for APAC is currently experiencing degraded performance
Affected: Order-APACMenu v1-APAC
NCR Outage History
NCR is up right nowNCR had 23 outages in the last 2 years totaling 47h 28m of downtime — averaging 0.9 incidents per month.
There were 23 NCR outages since March 5, 2025 totaling 47h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Order Degraded Status for NAMER
Timeline · 1 update
- resolved Nov 20, 2025, 06:32 PM UTC
Our monitoring alerted us to a degradation of services for Order in NAMER at 6:31pm EST. This degradation self-resolved at 6:37pm EST . Clients may have continued to see slight degradation until 6:45pm EST while the systems were processing the backlog. We apologize for any inconvenience this may have caused.
Degradation of Service - NAMER
Affected: BSP - Other
Timeline · 2 updates
- monitoring Aug 17, 2025, 07:59 PM UTC
At approximately 10:00am EDT, NCR Voyix encountered a degradation in service for all North America customers. We apologize for this inconvenience and have resolved the issue at 12:00pm EDT. We are still working to do a full RCA of the cause. Monitoring has been added to alert us if a potential issue was to arise again and a mitigating change will be put into place during our standard maintenance window this evening.
- resolved Aug 18, 2025, 10:29 AM UTC
NCRV has implemented the mitigation change during the regular maintenance window. All systems re healthy and actively being monitored. Please contact NCRV Support should you have any problems
Catalog-EMEA - Investigating Issues
Affected: Catalog-EMEA
Timeline · 2 updates
- investigating Jul 04, 2025, 09:33 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jul 04, 2025, 09:43 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Fulfillment Capacity-US - Investigating Issues
Affected: Fulfillment Capacity-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:30 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:42 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Transaction Data Management - Investigating Issues
Affected: Transaction Document Management-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:30 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:48 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Menu - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:29 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:46 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Digital Receipts-US - Investigating Issues
Affected: Digital Receipts-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:29 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:33 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Delivery-US - Investigating Issues
Affected: Delivery-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:28 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:46 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
TDM Export-US - Investigating Issues
Affected: TDM Export-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:27 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:45 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Stored Value - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:27 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Digital Coupons - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:43 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Site-US - Investigating Issues
Affected: Site-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Fulfillment Time-US - Investigating Issues
Affected: Fulfillment Time-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Order - Investigating Issues
Affected: Order-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Promotion Execution - Investigating Issues
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
TDM Count-US - Investigating Issues
Affected: TDM Count-US
Timeline · 2 updates
- investigating Jun 27, 2025, 07:26 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
- resolved Jun 27, 2025, 07:44 PM UTC
We are currently experiencing issues for the following component(s) and are looking into them.
Intermittent errors when performing an API Find call to Site Service
Affected: Site-US
Timeline · 5 updates
- investigating Jun 27, 2025, 05:30 PM UTC
Intermittent errors when performing an API Find call to Site Service - US only
- investigating Jun 27, 2025, 05:47 PM UTC
We are currently investigating an issue where an API "find" call to Site Service may result in an error. We apologize for any inconvenience this may cause.
- identified Jun 27, 2025, 06:07 PM UTC
Remediation is underway for the intermittent issue. We apologize for any inconvenience this has caused.
- monitoring Jun 27, 2025, 07:05 PM UTC
The remediation steps have completed and we are now monitoring the environment to ensure resolution.
- resolved Jun 27, 2025, 08:23 PM UTC
This incident has been resolved. We apologize for any inconvenience this may have caused.
Multiple BSL Services experiencing issues
Affected: Consumer Data Management-USConsumer Data Management-EMEAConsumer Data Management-APACConsumer Data Management-NAPACOrder-USOrder-EMEAOrder-APACTransaction Document Management-USTransaction Document Management-EMEATransaction Document Management-APAC
Timeline · 4 updates
Prices showing incorrect
Affected: Menu v1-USMenu v1-APACMenu v1-NAPACMenu v1-EMEA
Timeline · 3 updates
Data flow issues resulting in incorrect NEOS incident status
Timeline · 2 updates
- identified Apr 09, 2025, 08:03 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. Teams have identified issue and are working on solution. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Apr 09, 2025, 08:34 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
BSL Catalog Import Processing Degraded
Affected: Catalog-US
Timeline · 2 updates
- investigating Apr 02, 2025, 07:17 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Catalog services. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Apr 02, 2025, 09:08 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL Catalog services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
BSL and Cloud Connect Service Disruption
Affected: Order-USTDM Count-USTDM Export-USCatalog-US