NCR incident

Menu v1 and Online Ordering for APAC is currently experiencing degraded performance

Notice Resolved View vendor source →

NCR experienced a notice incident on November 25, 2025 affecting Order-APAC and Menu v1-APAC, lasting 11h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 03:50 AM UTC
Resolved
Nov 25, 2025, 03:47 PM UTC
Duration
11h 56m
Detected by Pingoru
Nov 25, 2025, 03:50 AM UTC

Affected components

Order-APACMenu v1-APAC

Update timeline

  1. investigating Nov 25, 2025, 03:50 AM UTC

    We are currently investigating issues with Online ordering and Menu v1 for some customers in the APAC region. We will provide updates as we work to resolve the issue Regards, NCR Voyix Team

  2. investigating Nov 25, 2025, 03:51 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 25, 2025, 04:07 AM UTC

    The issue causing the degraded state has been identified, and we are making the necessary changes to resolve the issue

  4. monitoring Nov 25, 2025, 04:35 AM UTC

    A fix has been implemented, and we are seeing normal activity. We will monitor the situation to ensure stability. If you are still experiencing any issues, please contact NCR Voyix Support.

  5. monitoring Nov 25, 2025, 07:04 AM UTC

    A fix has been implemented, and we are seeing normal activity. We will monitor the situation to ensure stability. If you are still experiencing any issues, please contact NCR Voyix Support.

  6. monitoring Nov 25, 2025, 09:10 AM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. Investigation into these new issues is actively underway, and we are prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

  7. investigating Nov 25, 2025, 10:31 AM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

  8. investigating Nov 25, 2025, 12:01 PM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

  9. investigating Nov 25, 2025, 02:24 PM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

  10. resolved Nov 25, 2025, 03:47 PM UTC

    Dear Valued Clients, The issue with Menu V1 and Online Ordering has been resolved. NCR Voyix teams performed extensive monitoring after implementing the fixes to ensure stability. If you are still experiencing any issues, please reach out to our support team for assistance. Thank you for your patience and understanding. We’re on this, The NCR Voyix Team