NCR Outage History

Started Nov 25, 2025, 03:50 AM UTC· resolved Nov 25, 2025, 03:47 PM UTC

1. investigating Nov 25, 2025, 03:50 AM UTC

   We are currently investigating issues with Online ordering and Menu v1 for some customers in the APAC region. We will provide updates as we work to resolve the issue Regards, NCR Voyix Team

2. investigating Nov 25, 2025, 03:51 AM UTC

   We are continuing to investigate this issue.

3. identified Nov 25, 2025, 04:07 AM UTC

   The issue causing the degraded state has been identified, and we are making the necessary changes to resolve the issue

4. monitoring Nov 25, 2025, 04:35 AM UTC

   A fix has been implemented, and we are seeing normal activity. We will monitor the situation to ensure stability. If you are still experiencing any issues, please contact NCR Voyix Support.

5. monitoring Nov 25, 2025, 07:04 AM UTC

   A fix has been implemented, and we are seeing normal activity. We will monitor the situation to ensure stability. If you are still experiencing any issues, please contact NCR Voyix Support.

6. monitoring Nov 25, 2025, 09:10 AM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. Investigation into these new issues is actively underway, and we are prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

7. investigating Nov 25, 2025, 10:31 AM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

8. investigating Nov 25, 2025, 12:01 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

9. investigating Nov 25, 2025, 02:24 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality. We’re on this, The NCR Voyix Team

10. resolved Nov 25, 2025, 03:47 PM UTC

    Dear Valued Clients, The issue with Menu V1 and Online Ordering has been resolved. NCR Voyix teams performed extensive monitoring after implementing the fixes to ensure stability. If you are still experiencing any issues, please reach out to our support team for assistance. Thank you for your patience and understanding. We’re on this, The NCR Voyix Team

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Started Nov 17, 2025, 11:30 PM UTC· resolved Nov 17, 2025, 11:45 PM UTC

1. resolved Nov 20, 2025, 06:32 PM UTC

   Our monitoring alerted us to a degradation of services for Order in NAMER at 6:31pm EST. This degradation self-resolved at 6:37pm EST . Clients may have continued to see slight degradation until 6:45pm EST while the systems were processing the backlog. We apologize for any inconvenience this may have caused.

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Started Aug 17, 2025, 07:59 PM UTC· resolved Aug 18, 2025, 10:29 AM UTC

1. monitoring Aug 17, 2025, 07:59 PM UTC

   At approximately 10:00am EDT, NCR Voyix encountered a degradation in service for all North America customers. We apologize for this inconvenience and have resolved the issue at 12:00pm EDT. We are still working to do a full RCA of the cause. Monitoring has been added to alert us if a potential issue was to arise again and a mitigating change will be put into place during our standard maintenance window this evening.

2. resolved Aug 18, 2025, 10:29 AM UTC

   NCRV has implemented the mitigation change during the regular maintenance window. All systems re healthy and actively being monitored. Please contact NCRV Support should you have any problems

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Started Jul 04, 2025, 09:33 PM UTC· resolved Jul 04, 2025, 09:43 PM UTC

1. investigating Jul 04, 2025, 09:33 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jul 04, 2025, 09:43 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:30 PM UTC· resolved Jun 27, 2025, 07:42 PM UTC

1. investigating Jun 27, 2025, 07:30 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:42 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:30 PM UTC· resolved Jun 27, 2025, 07:48 PM UTC

1. investigating Jun 27, 2025, 07:30 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:48 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:29 PM UTC· resolved Jun 27, 2025, 07:46 PM UTC

1. investigating Jun 27, 2025, 07:29 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:46 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:29 PM UTC· resolved Jun 27, 2025, 07:33 PM UTC

1. investigating Jun 27, 2025, 07:29 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:33 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:28 PM UTC· resolved Jun 27, 2025, 07:46 PM UTC

1. investigating Jun 27, 2025, 07:28 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:46 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:27 PM UTC· resolved Jun 27, 2025, 07:45 PM UTC

1. investigating Jun 27, 2025, 07:27 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:45 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:27 PM UTC· resolved Jun 27, 2025, 07:44 PM UTC

1. investigating Jun 27, 2025, 07:27 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:44 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:26 PM UTC· resolved Jun 27, 2025, 07:43 PM UTC

1. investigating Jun 27, 2025, 07:26 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:43 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:26 PM UTC· resolved Jun 27, 2025, 07:44 PM UTC

1. investigating Jun 27, 2025, 07:26 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:44 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:26 PM UTC· resolved Jun 27, 2025, 07:44 PM UTC

1. investigating Jun 27, 2025, 07:26 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:44 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:26 PM UTC· resolved Jun 27, 2025, 07:44 PM UTC

1. investigating Jun 27, 2025, 07:26 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:44 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:26 PM UTC· resolved Jun 27, 2025, 07:44 PM UTC

1. investigating Jun 27, 2025, 07:26 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:44 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 07:26 PM UTC· resolved Jun 27, 2025, 07:44 PM UTC

1. investigating Jun 27, 2025, 07:26 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

2. resolved Jun 27, 2025, 07:44 PM UTC

   We are currently experiencing issues for the following component(s) and are looking into them.

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Started Jun 27, 2025, 05:30 PM UTC· resolved Jun 27, 2025, 08:23 PM UTC

1. investigating Jun 27, 2025, 05:30 PM UTC

   Intermittent errors when performing an API Find call to Site Service - US only

2. investigating Jun 27, 2025, 05:47 PM UTC

   We are currently investigating an issue where an API "find" call to Site Service may result in an error. We apologize for any inconvenience this may cause.

3. identified Jun 27, 2025, 06:07 PM UTC

   Remediation is underway for the intermittent issue. We apologize for any inconvenience this has caused.

4. monitoring Jun 27, 2025, 07:05 PM UTC

   The remediation steps have completed and we are now monitoring the environment to ensure resolution.

5. resolved Jun 27, 2025, 08:23 PM UTC

   This incident has been resolved. We apologize for any inconvenience this may have caused.

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Started Jun 12, 2025, 06:56 PM UTC· resolved Jun 12, 2025, 09:29 PM UTC

1. investigating Jun 12, 2025, 06:56 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue with our Cloud Provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and our teams are working with Cloud Provider on immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating Jun 12, 2025, 07:59 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue with our Cloud Provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and our teams are working with Cloud Provider on immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. investigating Jun 12, 2025, 08:51 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We are experiencing a temporary issue with our Cloud provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Resolved: Issue is resolved, but we are still monitoring. Our Cloud provider have applied fix on their side, and we are seeing activity on all services In our monitoring tools. Follow-Up: Root cause analysis will be performed by our Cloud partner. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

4. resolved Jun 12, 2025, 09:29 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We are experiencing a temporary issue with our Cloud provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Resolved: Issue is resolved, but we are still monitoring. Our Cloud provider have applied fix on their side, and we are seeing activity on all services In our monitoring tools. Follow-Up: Root cause analysis will be performed by our Cloud partner. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Apr 23, 2025, 12:48 PM UTC· resolved Apr 23, 2025, 05:29 PM UTC

1. identified Apr 23, 2025, 12:48 PM UTC

   Dear Valued Clients, We understand that Menu Pricing services may have been disrupted and we are implementing a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Menu V1 Pricing. Quick Action: Our monitoring systems alerted us about potential issues with incorrect prices, root cause was identified, and teams are implementing fix. In limited scenarios you may see incorrect pricing, if so please repull your menu. NCR Voyix has resolved the issue. If the issue is still occurring, please reach out to support Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. identified Apr 23, 2025, 05:04 PM UTC

   Dear Valued Clients, Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Menu V1 Pricing. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored for NAMER and NAPAC. Follow-Up: EMEA and APAC regions might experience issues, NCRV teams have scheduled work during maintenance window to resolve the issue completely. In limited scenarios you may see incorrect pricing, if so please repull your menu. NCR Voyix has resolved the issue. If the issue is still occurring, please reach out to support We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

3. resolved Apr 23, 2025, 05:29 PM UTC

   Dear Valued Clients, Update on Service Disruption: We were experiencing temporary issues affecting NCR Voyix BSL Menu V1 Pricing. Resolved: Our monitoring systems alerted us about potential issues with incorrect prices, leading to immediate resolution efforts. Services are now fully resolved for NAMER and NAPAC. Follow-Up: EMEA and NAPAC regions might experience issues, NCR Voyix teams have scheduled work during maintenance window to resolve the issues completely. In the limited scenarios you may see incorrect pricing, if so please repull your menu. NCR Voyix has resolved the issue. If the issue is still occurring, please reach out to support. We are conducting a root cause analysis to ensure this doesn't reoccur. Details will be shared as they become available. Thank you : We understand the critical role out services play in your operations and appreciate your as a customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We're on this. The NCR Voyix Team

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Started Apr 09, 2025, 08:03 PM UTC· resolved Apr 09, 2025, 08:34 PM UTC

1. identified Apr 09, 2025, 08:03 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. Teams have identified issue and are working on solution. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. resolved Apr 09, 2025, 08:34 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Apr 02, 2025, 07:17 PM UTC· resolved Apr 02, 2025, 09:08 PM UTC

1. investigating Apr 02, 2025, 07:17 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL Catalog services. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. resolved Apr 02, 2025, 09:08 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL Catalog services. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

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Started Mar 05, 2025, 07:41 PM UTC· resolved Mar 06, 2025, 12:36 AM UTC

1. investigating Mar 05, 2025, 07:41 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. investigating Mar 05, 2025, 08:54 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Teams have reached to Google support for assistance with possible resolution. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

3. identified Mar 05, 2025, 10:13 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

4. identified Mar 05, 2025, 10:25 PM UTC

   Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

5. identified Mar 05, 2025, 11:40 PM UTC

   Dear Valued Clients, We have been experiencing intermittent service degradation with our processing technology partner. Currently the system is processing but we are continuing to monitor the situation closely. We will keep you informed as we have more information. We sincerely apologize for the disruption to your operations. We’re on this, The NCR Voyix Team

6. identified Mar 05, 2025, 11:49 PM UTC

   Dear Valued Clients, We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely. We will keep you informed as we have more information. We sincerely apologize for the disruption to your operations. NCR Voyix.

7. monitoring Mar 06, 2025, 12:01 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

8. resolved Mar 06, 2025, 12:36 AM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is currently processing. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team

Read the full incident report →