Data flow issues resulting in incorrect NEOS incident status

Update timeline

1. identified Apr 09, 2025, 08:03 PM UTC

   Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. Teams have identified issue and are working on solution. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

2. resolved Apr 09, 2025, 08:34 PM UTC

   Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix OPS 360 services resulting in incorrect NEOS incidents status. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team