NCR incident

Intermittent errors when performing an API Find call to Site Service

Critical Resolved View vendor source →

NCR experienced a critical incident on June 27, 2025 affecting Site-US, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 05:30 PM UTC
Resolved
Jun 27, 2025, 08:23 PM UTC
Duration
2h 52m
Detected by Pingoru
Jun 27, 2025, 05:30 PM UTC

Affected components

Site-US

Update timeline

  1. investigating Jun 27, 2025, 05:30 PM UTC

    Intermittent errors when performing an API Find call to Site Service - US only

  2. investigating Jun 27, 2025, 05:47 PM UTC

    We are currently investigating an issue where an API "find" call to Site Service may result in an error. We apologize for any inconvenience this may cause.

  3. identified Jun 27, 2025, 06:07 PM UTC

    Remediation is underway for the intermittent issue. We apologize for any inconvenience this has caused.

  4. monitoring Jun 27, 2025, 07:05 PM UTC

    The remediation steps have completed and we are now monitoring the environment to ensure resolution.

  5. resolved Jun 27, 2025, 08:23 PM UTC

    This incident has been resolved. We apologize for any inconvenience this may have caused.