NCR experienced a notice incident on August 17, 2025 affecting BSP - Other, lasting 14h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 17, 2025, 07:59 PM UTC
At approximately 10:00am EDT, NCR Voyix encountered a degradation in service for all North America customers. We apologize for this inconvenience and have resolved the issue at 12:00pm EDT. We are still working to do a full RCA of the cause. Monitoring has been added to alert us if a potential issue was to arise again and a mitigating change will be put into place during our standard maintenance window this evening.
- resolved Aug 18, 2025, 10:29 AM UTC
NCRV has implemented the mitigation change during the regular maintenance window. All systems re healthy and actively being monitored. Please contact NCRV Support should you have any problems