NCR Aloha incident
Multiple customer store showing offline in Command Center
NCR Aloha experienced a major incident on October 23, 2024 affecting Command Center-US, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 23, 2024, 05:41 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix impacting CMC for NAMER region. Quick Action: We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Oct 23, 2024, 05:48 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix, Command Center - US Resolved: Our teams rebooted affected services, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team