NCR Aloha experienced a notice incident on November 26, 2024 affecting Online Ordering Classic-US and Online Ordering API-US and 1 more component, lasting 6d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 26, 2024, 10:07 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Monitoring: Investigation was performed, and a troublesome pod was identified. This pod was restarted and imports have resumed. The team will continue to monitor for issues. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- resolved Dec 03, 2024, 04:08 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NOLO exports. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team