NCR Aloha experienced a major incident on December 3, 2024 affecting Command Center-US, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 03:57 PM UTC
Dear Valued Clients, We understand you are experiencing issues with the CMC services. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center - US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- monitoring Dec 03, 2024, 04:06 PM UTC
Dear Valued Clients, Thank you for your patience, the CMC services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Command Center - US Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team
- resolved Dec 03, 2024, 05:34 PM UTC
Dear Valued Clients, Thank you for your patience, the CMC services have been restored. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team