NCR Aloha incident
Virtual Network Connection (VNC) Intermittently Unavailable for Command Center in NAMER Region
NCR Aloha experienced a major incident on December 4, 2024 affecting Command Center-US, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2024, 12:56 PM UTC
Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- investigating Dec 04, 2024, 03:01 PM UTC
Dear Valued Clients, We understand that users may intermittently be unable to utilize VNC to connect in CMC in NUA01 region. Update on Service Disruption: We are experiencing a temporary issue affecting Command Center VNC functionality. Action: We are investigating the issue and will provide update as they become available. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Dec 04, 2024, 04:40 PM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting affecting Command Center VNC functionality. Resolved: We have confirmed that VNC functionality in Command Center is working. We will continue to investigate the cause but have confirmed all systems operating correctdly. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team