NCR Aloha incident

Pulse Reporting Degraded Performance in Hospitality

Notice Resolved View vendor source →

NCR Aloha experienced a notice incident on December 6, 2024 affecting Pulse Realtime-US, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 05:03 AM UTC
Resolved
Dec 07, 2024, 03:57 PM UTC
Duration
1d 10h
Detected by Pingoru
Dec 06, 2024, 05:03 AM UTC

Affected components

Pulse Realtime-US

Update timeline

  1. investigating Dec 06, 2024, 05:03 AM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

  2. investigating Dec 06, 2024, 06:15 AM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

  3. investigating Dec 06, 2024, 07:47 AM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

  4. monitoring Dec 06, 2024, 09:43 AM UTC

    Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime-US Quick Action: We will be monitoring the service, we will communicate with you as quickly as possible if anything changes, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

  5. resolved Dec 07, 2024, 03:57 PM UTC

    This incident has been resolved.