NCR Aloha incident
Pulse Realtime Sales Data is not reporting live data in NAMER region
NCR Aloha experienced a notice incident on February 7, 2025 affecting Pulse Realtime-US, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 07, 2025, 07:54 AM UTC
Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix Pulse Realtime. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- identified Feb 07, 2025, 08:48 AM UTC
Dear Valued Clients, We appreciate your patience. We are still working on restoring the services. Update on Service Disruption: We are still experiencing a temporary issue affecting NCR Voyix Pulse Realtime. Quick Action: Our monitoring systems alerted us, and we are working hard to restore services. We will continue to communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
- resolved Feb 07, 2025, 09:24 AM UTC
Dear Valued Clients, Thank you for your patience, services have been restored. Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix Pulse Realtime. Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored. Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns. We’re in this together, The NCR Voyix Team