Navan experienced a minor incident on October 20, 2026, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2026, 04:36 AM UTC
Status: Investigating Navan is investigating reports of issues with our customer support channels. Some users may be unable to reach support via chat or phone, or may experience longer than normal wait times. Our team is actively looking into the issue and we will provide updates as we learn more. In the meantime, you can reach us via email at [email protected]. We apologize for any inconvenience.
- monitoring Oct 20, 2026, 04:52 AM UTC
Status: Monitoring We have implemented a fix for the customer support system issue and are monitoring the situation closely. Chat and voice support availability should be returning to normal. If you continue to experience issues reaching support, please email us at [email protected]. We apologize for the disruption.
- resolved Oct 20, 2026, 06:40 AM UTC
Status: Resolved The issue has been fully resolved