Napster Outage History

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Napster had 2 outages in the last 2 years totaling 39h 57m of downtime — averaging 0.1 incidents per month.

There were 2 Napster outages since December 3, 2025 totaling 39h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.napster.com

Major December 22, 2025

Service Disruption Due to Network Connectivity Issues

Detected by Pingoru
Dec 22, 2025, 05:36 PM UTC
Resolved
Dec 22, 2025, 10:02 PM UTC
Duration
4h 25m
Affected: General Service Status
Timeline · 2 updates
  1. investigating Dec 22, 2025, 05:36 PM UTC

    We are currently investigating an issue impacting access to Napster services. Our engineering team has identified a network connectivity problem affecting parts of our infrastructure and is actively working to restore full service as quickly as possible. At this time, some users may experience difficulty streaming, logging in, or accessing certain features. We will provide updates as more information becomes available. Thank you for your patience.

  2. resolved Dec 22, 2025, 10:02 PM UTC

    The issue impacting access to Napster services has been resolved. Our engineering team identified and fixed a network connectivity problem that was affecting parts of our infrastructure. All services are now operating normally, including streaming, login, and access to features. Thank you for your patience and understanding while we worked to restore full service.

Read the full incident report →

Major December 3, 2025

System Maintenance

Detected by Pingoru
Dec 03, 2025, 04:21 PM UTC
Resolved
Dec 05, 2025, 03:52 AM UTC
Duration
1d 11h
Affected: General Service Status
Timeline · 8 updates
  1. investigating Dec 03, 2025, 04:21 PM UTC

    System Maintenance

  2. investigating Dec 03, 2025, 05:16 PM UTC

    We are still performing system maintenance. Our team is actively working to complete the remaining tasks. We expect services to be restored shortly and will provide another update as soon as everything is back online. Thank you for your patience.

  3. investigating Dec 03, 2025, 06:54 PM UTC

    Maintenance is taking slightly longer than expected. Our team is working to resolve the remaining issues as quickly as possible. We will share another update soon. Thank you for your understanding.

  4. investigating Dec 03, 2025, 10:30 PM UTC

    Maintenance is still in progress. Our team is continuing to work on the remaining issues, and we are making steady progress. We will provide another update as soon as we have more information. Thank you for your continued patience.

  5. investigating Dec 04, 2025, 06:55 AM UTC

    Maintenance remains in progress. Our team has identified additional issues that require more time to address. We are actively working on a resolution and will provide another update as soon as we have a clearer timeline. We appreciate your ongoing patience while we complete this work.

  6. investigating Dec 04, 2025, 02:09 PM UTC

    Maintenance is still ongoing. Our team has resolved several of the previous issues and continues to work through the remaining services. We truly appreciate your patience, and we’ll provide another update as soon as we have a clearer timeline.

  7. investigating Dec 04, 2025, 11:04 PM UTC

    Maintenance is still in progress. Our team has already resolved many of the earlier issues and is continuing to work on a few remaining services that need additional time. We’ll share another update as soon as we have more information. Thank you for your continued patience

  8. resolved Dec 05, 2025, 03:52 AM UTC

    System maintenance has now been completed. All services should be functioning normally. If you continue to experience any issues, please reach out to our support team.

Read the full incident report →