Napster incident

Service Disruption Due to Network Connectivity Issues

Major Resolved View vendor source →

Napster experienced a major incident on December 22, 2025 affecting General Service Status, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 05:36 PM UTC
Resolved
Dec 22, 2025, 10:02 PM UTC
Duration
4h 25m
Detected by Pingoru
Dec 22, 2025, 05:36 PM UTC

Affected components

General Service Status

Update timeline

  1. investigating Dec 22, 2025, 05:36 PM UTC

    We are currently investigating an issue impacting access to Napster services. Our engineering team has identified a network connectivity problem affecting parts of our infrastructure and is actively working to restore full service as quickly as possible. At this time, some users may experience difficulty streaming, logging in, or accessing certain features. We will provide updates as more information becomes available. Thank you for your patience.

  2. resolved Dec 22, 2025, 10:02 PM UTC

    The issue impacting access to Napster services has been resolved. Our engineering team identified and fixed a network connectivity problem that was affecting parts of our infrastructure. All services are now operating normally, including streaming, login, and access to features. Thank you for your patience and understanding while we worked to restore full service.