Nanonets incident

Temporary Slowness on app.nanonets.com due to High Load on DB

Major Resolved View vendor source →

Nanonets experienced a major incident on July 22, 2025 affecting API and Web App, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 10:21 AM UTC
Resolved
Jul 22, 2025, 10:21 AM UTC
Duration
—
Detected by Pingoru
Jul 22, 2025, 10:21 AM UTC

Affected components

APIWeb App

Update timeline

  1. resolved Jul 22, 2025, 10:21 AM UTC

    On July 22nd, 2025, users of app.nanonets.com may have experienced intermittent slowness during the periods 08:45–08:56 UTC and 10:03–10:11 UTC. This issue was caused by an unusually high load on our primary database. Our engineering team promptly identified the root cause and deployed a fix. The system has since stabilized and is functioning normally. We appreciate your patience during this time. All other regions remained fully operational without any downtime.