MyTime incident

Non-service Commissions Inaccurate for last 9-day period

Major Resolved View vendor source →

MyTime experienced a major incident on October 20, 2020 affecting Website, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2020, 04:40 PM UTC
Resolved
Oct 20, 2020, 05:47 PM UTC
Duration
1h 6m
Detected by Pingoru
Oct 20, 2020, 04:40 PM UTC

Affected components

Website

Update timeline

  1. identified Oct 20, 2020, 04:40 PM UTC

    Non-service commissions on any tickets closed within the last 9 days have missing non-service commissions values. We have identified the cause of this, and expect this to be fixed in the next few hours.

  2. resolved Oct 20, 2020, 05:47 PM UTC

    Tickets from the last 9-day period have now all been adjusted to account for ticket-level staff commission set.