MyTime experienced a major incident on March 6, 2021 affecting Website and iPhone App and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2021, 07:07 PM UTC
We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible. You can follow the status of this through https://status.cayan.com/ In the interim you will need your customer to pay with cash OR for credit card payment you have the following options: •if your customer has a card on file you can process the credit card payment when the issue is resolved •at your own discretion and in accordance to PCI regulation guidance - write down the customer's card information and manually key-in the card information when the issue is resolved. •contact the customer at a later time and manually key-in their card information
- resolved Mar 06, 2021, 07:22 PM UTC
TSYS was experiencing an outage on their side, which impacted the ability to take payments. This has been resolved by them, and you will be able to process payments going forward.