MyTime experienced a critical incident on May 6, 2021 affecting Website and iPhone App and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2021, 06:10 PM UTC
We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. It appears TSYS is experiencing an outage. We understand the urgency and it is our top priority to have payment processing restored as fast as possible. In the interim you will need your customer to pay with cash OR for credit card payment you have the following options: •if your customer has a card on file you can process the credit card payment when the issue is resolved •at your own discretion and in accordance to PCI regulation guidance - write down the customers card information and manually key-in the card information when the issue is resolved. •contact the customer at a later time and manually key-in their card information You can follow the status of our payment processing vendors here: TSYS - https://status.cayan.com/components/588e680d64da1556c884369b Cloud9 Gateway - https://portal1.c9pg.com:3000/d/AJR2R-eik/cloud9-payment-gateway-http-home-c9pg-com-outages?orgId=3&from=now-3h&to=now
- investigating May 06, 2021, 06:18 PM UTC
We are continuing to investigate this issue.
- monitoring May 06, 2021, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2021, 06:22 PM UTC
This incident has been resolved.