MyTime experienced a critical incident on August 22, 2021 affecting Website and iPhone App and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteiPhone AppAndroid App
Update timeline
- investigating Aug 22, 2021, 01:16 AM UTC
TSYS merchant processing is experiencing downtime which can be monitored here: https://status.cayan.com/. This is also reflected on the Cloud9 Gateway status page: https://portal1.c9pg.com:3000/d/AJR2R-eik/cloud9-payment-gateway-http-home-c9pg-com-outages?orgId=3 Unfortunately, this is out of MyTime's control and we can only wait until they restore their processing services.
- resolved Aug 22, 2021, 02:19 AM UTC
This incident now appears resolved from TSYS/Global Payments. https://status.cayan.com/issues/6121973d85a8fc5eb0044fc2