MyTime incident

Degraded performance

Critical Resolved View vendor source →

MyTime experienced a critical incident on May 27, 2022 affecting Website and iPhone App and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2022, 05:39 PM UTC
Resolved
May 27, 2022, 06:17 PM UTC
Duration
37m
Detected by Pingoru
May 27, 2022, 05:39 PM UTC

Affected components

WebsiteiPhone AppAndroid App

Update timeline

  1. investigating May 27, 2022, 05:39 PM UTC

    We are currently investigating an issue that is causing the database to respond slower than normal.

  2. investigating May 27, 2022, 05:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 27, 2022, 05:43 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 27, 2022, 06:12 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 27, 2022, 06:13 PM UTC

    AWS is investigating the cause of the degradation and the database is beginning to recover.

  6. resolved May 27, 2022, 06:17 PM UTC

    This incident has been resolved.