MyTime incident

Client search is not functioning

Minor Resolved View vendor source →

MyTime experienced a minor incident on October 3, 2022 affecting Website and iPhone App and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2022, 10:58 PM UTC
Resolved
Oct 03, 2022, 11:31 PM UTC
Duration
33m
Detected by Pingoru
Oct 03, 2022, 10:58 PM UTC

Affected components

WebsiteiPhone AppAndroid App

Update timeline

  1. investigating Oct 03, 2022, 10:58 PM UTC

    Client search is not functioning for MyTime businesses using the shared infrastructure. We are issues investigating issues Amazon Web "OpenSearch" service that MyTime utilizes and will post updates and expected resolution times as they become available.

  2. identified Oct 03, 2022, 11:18 PM UTC

    The issue has been identified and the engineering team is working on scaling up the Amazon Web Services OpenSearch service. An expected resolution time will be posted shortly.

  3. resolved Oct 03, 2022, 11:31 PM UTC

    Client search on the shared infrastructure environment has been restored and the oncall engineering team will continue to monitor.