MyTime experienced a major incident on December 5, 2022 affecting Website and iPhone App and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2022, 08:30 PM UTC
We are aware of an outage preventing MyTime customers from processing payments. We are working with our payment processing vendors to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible. In the interim you will need your customer to pay with cash OR for credit card payment you have the following options: •if your customer has a card on file you can process the credit card payment •manually key-in their card information
- identified Dec 05, 2022, 08:47 PM UTC
Amazon Web Services (AWS) is experiencing degraded service. MyTime Payments will experience sporadic performance degradation until AWS resolves the issues. To follow status updates: https://health.aws.amazon.com/health/status
- monitoring Dec 05, 2022, 09:08 PM UTC
Update from AWS - We are beginning to see signs of recovery, and continue to work toward full resolution. https://health.aws.amazon.com/health/status
- resolved Dec 05, 2022, 09:11 PM UTC
Amazon Web Services (AWS) reported the issue has been resolved and connectivity has been fully restored.