MyTime incident

Issue with client search

Minor Resolved View vendor source →

MyTime experienced a minor incident on May 23, 2023 affecting Website and iPhone App and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 10:38 PM UTC
Resolved
May 23, 2023, 11:18 PM UTC
Duration
39m
Detected by Pingoru
May 23, 2023, 10:38 PM UTC

Affected components

WebsiteiPhone AppAndroid App

Update timeline

  1. investigating May 23, 2023, 10:38 PM UTC

    We are currently investigating an issue with Elastic Search. This issue is preventing searching clients on MyTime.

  2. investigating May 23, 2023, 10:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 23, 2023, 10:56 PM UTC

    We have determined that Elastic Search is re-indexing all the clients. More than 50% of the re-indexing is complete and we expect this to finish soon. We are still investigating the trigger for the re-index.

  4. identified May 23, 2023, 11:06 PM UTC

    The nodes are slowly coming back online.

  5. monitoring May 23, 2023, 11:12 PM UTC

    Search is functional and number of errors are going down

  6. resolved May 23, 2023, 11:18 PM UTC

    This incident has been resolved.