MyTime incident

MyTime loading slowly

Notice Resolved View vendor source →

MyTime experienced a notice incident on July 5, 2023 affecting Website and iPhone App and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2023, 07:18 PM UTC
Resolved
Jul 05, 2023, 07:54 PM UTC
Duration
35m
Detected by Pingoru
Jul 05, 2023, 07:18 PM UTC

Affected components

WebsiteiPhone AppAndroid App

Update timeline

  1. investigating Jul 05, 2023, 07:18 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 05, 2023, 07:30 PM UTC

    We have temporarily disabled the slow endpoint and are continuing to investigate the root cause

  3. identified Jul 05, 2023, 07:51 PM UTC

    A new index was added to the SQL DB and the slow endpoint has been re-enabled.

  4. monitoring Jul 05, 2023, 07:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 05, 2023, 07:54 PM UTC

    This incident has been resolved.