MyTime experienced a minor incident on August 9, 2023 affecting Website and iPhone App and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2023, 06:16 PM UTC
We are aware of a partial outage from our gateway (Cloud9) preventing MyTime customers from processing payments on their card terminals. You can still manually key-in cards or use stored client cards This will likely show as a 150 error after clicking SWIPE CARD. We are working with Cloud9 to resolve this issue. We understand the urgency and it is our top priority to have payment processing restored as fast as possible. In the interim you will need your customer to pay with cash OR for credit card payment you have the following options: •manually key-in the card number •if your customer has a card on file you can process the credit card payment when the issue is resolved You can follow the status of our payment processing vendors here: TSYS - https://status.cayan.com/components/588e680d64da1556c884369b Cloud9 Gateway - https://portal1.c9pg.com:3000/d/AJR2R-eik/cloud9-payment-gateway-http-home-c9pg-com-outages?orgId=3&from=now-3h&to=now
- identified Aug 09, 2023, 08:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 09, 2023, 08:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2023, 08:25 PM UTC
This incident has been resolved.