MyTime experienced a minor incident on September 18, 2023 affecting Website, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 06:15 PM UTC
We are currently investigating this issue.
- identified Sep 18, 2023, 06:53 PM UTC
The issue has been identified and the outage is with AWS. Their status can be tracked here; https://health.aws.amazon.com/health/status.
- monitoring Sep 18, 2023, 07:15 PM UTC
Message from Amazon Web Services (AWS) confirming the cause of the issue: We can confirm increased networking latencies and errors affecting a single Availability Zone (use1-az1) in the US-EAST-1 Region. We have identified a potential root cause of the errors and are attempting mitigations. Early signs are this mitigation is reducing error rates and latencies. We continue to work towards a full root case and recovery.
- resolved Sep 18, 2023, 07:17 PM UTC
This incident has been resolved.