MyTime experienced a minor incident on December 11, 2023 affecting Website and iPhone App and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteiPhone AppAndroid App
Update timeline
- investigating Dec 11, 2023, 06:16 PM UTC
We are currently investigating an issue with SMS delivery. Twilio has been notified and we are working towards resolving the problem as quickly as possible
- identified Dec 11, 2023, 06:51 PM UTC
We have identified the issue to be related to connectivity between MyTime and Twilio. We are determining the root-cause and identifying a fix.
- identified Dec 11, 2023, 07:16 PM UTC
It has been determined that Twilio renewed their certificates without notice. We are now deploying a test fix to address the issue.
- monitoring Dec 11, 2023, 08:22 PM UTC
The test fix was successful. We are now deploying the fix to all production environments.
- resolved Dec 11, 2023, 08:56 PM UTC
This incident has been resolved.