MyTime incident

MyTime is responding slower than normal

Critical Resolved View vendor source →

MyTime experienced a critical incident on January 8, 2024 affecting Website and iPhone App and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 05:10 PM UTC
Resolved
Jan 08, 2024, 05:46 PM UTC
Duration
36m
Detected by Pingoru
Jan 08, 2024, 05:10 PM UTC

Affected components

WebsiteiPhone AppAndroid App

Update timeline

  1. investigating Jan 08, 2024, 04:22 PM UTC

    We are currently investigating this issue.

  2. identified Jan 08, 2024, 04:51 PM UTC

    The issue has been identified and a fix is being implemented. ETA 30 minutes.

  3. identified Jan 08, 2024, 05:10 PM UTC

    The issue has been identified and the expected resolution time is 9:20AM PST. We are very sorry for the disruption to our application on the shared environment.

  4. identified Jan 08, 2024, 05:14 PM UTC

    The issue is now resolved. YOU MUST REFRESH YOUR PAGE ON THE WEB BROWSER for MyTime to return to normal. Again, we are deeply sorry for this incident.

  5. resolved Jan 08, 2024, 05:46 PM UTC

    This incident has been resolved.