MyTime incident

MyTime Pay - terminal payments not processing

Minor Resolved View vendor source →

MyTime experienced a minor incident on March 1, 2024 affecting Website and iPhone App and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 11:20 PM UTC
Resolved
Mar 01, 2024, 11:22 PM UTC
Duration
1m
Detected by Pingoru
Mar 01, 2024, 11:20 PM UTC

Affected components

WebsiteiPhone AppAndroid App

Update timeline

  1. investigating Mar 01, 2024, 11:06 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 01, 2024, 11:20 PM UTC

    We have identified the cause to be high latency on TSYS/Global Pay servers for the last 30 minutes. The latency now looks normal and we will continue monitoring.

  3. identified Mar 01, 2024, 11:20 PM UTC

    Posted

  4. resolved Mar 01, 2024, 11:22 PM UTC

    This incident has been resolved.