MyTime Outage History

MyTime is up right now

MyTime had 4 outages in the last 2 years totaling 27h 23m of downtime — averaging 0.2 incidents per month.

There were 4 MyTime outages since September 10, 2025 totaling 27h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mytime.com

Minor May 19, 2026

Membership charge delay for TSYS / Cloud9 merchants on 5/19/26

Detected by Pingoru
May 19, 2026, 11:01 PM UTC
Resolved
May 20, 2026, 10:10 AM UTC
Duration
11h 8m
Affected: Website
Timeline · 3 updates
  1. monitoring May 19, 2026, 11:01 PM UTC

    Overnight membership charges for merchants using the TSYS / Cloud9 gateway failed because of a Cloud9 outage at 3 AM PT / 6 AM ET. All memberships will be retried and processed, and the service has been restored. MyTime is monitoring the situation and will ensure all charges are successfully run. No action is required, and we apologize for the inconvenience.

  2. monitoring May 20, 2026, 10:10 AM UTC

    All uncharged memberships from May 19, 2026 have now been charged and the Cloud9 payment gateway service is operating within normal parameters.

  3. resolved May 20, 2026, 10:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS Incident

Detected by Pingoru
Oct 20, 2025, 02:51 PM UTC
Resolved
Oct 21, 2025, 02:16 AM UTC
Duration
11h 25m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 02:51 PM UTC

    Service Update – October 20, 2025 Earlier today, an Amazon Web Services (AWS) outage caused widespread disruptions across many apps and websites, including ours. The issue originated in AWS’s US East region and began around 3 a.m. ET. AWS has since resolved the problem, and most systems are now back online. You may still see brief delays as everything fully recovers. This outage was due to a technical issue on AWS’s end — not a cyberattack — and no data was lost. We’ll continue monitoring performance to ensure full stability. Some processes such as membership charges may be delayed, but will run as soon as possible. Thank you for your patience while things return to normal.

  2. resolved Oct 21, 2025, 02:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Apple Pay and Google Pay Outage

Detected by Pingoru
Sep 10, 2025, 07:38 PM UTC
Resolved
Sep 10, 2025, 11:09 PM UTC
Duration
3h 31m
Affected: WebsiteiPhone AppAndroid App
Timeline · 5 updates
  1. investigating Sep 10, 2025, 07:38 PM UTC

    We are currently experiencing an outage with Apple Pay and Google Pay on Ingenico terminals. Clients can still complete transactions by: •Tapping with a physical card •Inserting a chip card •Keying in card details We are actively working with Cloud9 to restore Apple Pay and Google Pay functionality and will provide updates as soon as service is restored.

  2. identified Sep 10, 2025, 08:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 10, 2025, 08:27 PM UTC

    A fix has been deployed, and Apple Pay and Google Pay functionality will be restored shortly.

  4. monitoring Sep 10, 2025, 09:49 PM UTC

    Apple Pay and Google Pay services have been fully restored. • Web users: Please refresh your browser. • Mobile app users: Please close and reopen the MyTime app. Our team is actively monitoring to ensure continued stability.

  5. resolved Sep 10, 2025, 11:09 PM UTC

    The incident is now resolved. Users still encountering problems must refresh their browser to load the latest updates.

Read the full incident report →