MyPet Outage History

MyPet is up right now

MyPet had 7 outages in the last 2 years totaling 32h 28m of downtime, averaging 0.3 incidents per month.

There were 7 MyPet outages since December 15, 2025 totaling 32h 28m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.mypethq.io

Major June 3, 2026

Shop unavailable shop.mypethq.io

Detected by Pingoru
Jun 03, 2026, 01:50 PM UTC
Resolved
Jun 03, 2026, 01:50 PM UTC
Duration
–
Affected: Websites (MyPet Shop)
Timeline · 1 update
  1. resolved Jun 03, 2026, 01:50 PM UTC

    Our shop is currently unavailable. This is a 3rd party issue with Shopify. We are actively monitoring and will provide updates. This also impacts the purchasing experience inside our main application.

Read the full incident report →

Major May 19, 2026

User interfaces are down

Detected by Pingoru
May 19, 2026, 09:12 PM UTC
Resolved
May 19, 2026, 10:29 PM UTC
Duration
1h 17m
Affected: Websites (myvet.mypethq.io)Websites (app.mypethq.io)
Timeline · 2 updates
  1. investigating May 19, 2026, 09:12 PM UTC

    Both MyVet and app are experiencing issues as our service provider Netlify is down. We'll update this as we know more and decide a path forward. This incident now looks resolved.

  2. resolved May 19, 2026, 10:29 PM UTC

    Netlify have notifed us that the issue is solved and they're monitoring.

Read the full incident report →

Major March 11, 2026

myvet.mypethq.io and app.mypethq.io are down

Detected by Pingoru
Mar 11, 2026, 08:42 AM UTC
Resolved
Mar 11, 2026, 10:46 AM UTC
Duration
2h 3m
Affected: Websites (myvet.mypethq.io)Websites (app.mypethq.io)
Timeline · 2 updates
  1. investigating Mar 11, 2026, 08:42 AM UTC

    app.mypethq.io went down.

  2. resolved Mar 11, 2026, 10:46 AM UTC

    myvet.mypethq.io recovered.

Read the full incident report →

Major January 26, 2026

Vet Envoy Integration for Microchip registration is down

Detected by Pingoru
Jan 26, 2026, 12:34 AM UTC
Resolved
Jan 26, 2026, 12:38 AM UTC
Duration
3m
Affected: API's (Vet Envoy Integration for Microchip registration)
Timeline · 2 updates
  1. investigating Jan 26, 2026, 12:34 AM UTC

    Vet Envoy Integration for Microchip registration went down.

  2. resolved Jan 26, 2026, 12:38 AM UTC

    Vet Envoy Integration for Microchip registration recovered.

Read the full incident report →

Major January 8, 2026

Microchip look up tool and Vet Envoy Integration for Microchip registration are down

Detected by Pingoru
Jan 08, 2026, 02:07 AM UTC
Resolved
Jan 08, 2026, 01:28 PM UTC
Duration
11h 20m
Affected: API's (Microchip look up tool)API's (Vet Envoy Integration for Microchip registration)
Timeline · 2 updates
  1. investigating Jan 08, 2026, 02:07 AM UTC

    Microchip look up tool went down.

  2. resolved Jan 08, 2026, 01:28 PM UTC

    Vet Envoy Integration for Microchip registration recovered.

Read the full incident report →

Major December 24, 2025

Microchip look up tool is down

Detected by Pingoru
Dec 24, 2025, 08:28 AM UTC
Resolved
Dec 24, 2025, 08:31 AM UTC
Duration
3m
Affected: API's (Microchip look up tool)
Timeline · 2 updates
  1. investigating Dec 24, 2025, 08:28 AM UTC

    Microchip look up tool went down.

  2. resolved Dec 24, 2025, 08:31 AM UTC

    Microchip look up tool recovered.

Read the full incident report →

Major December 15, 2025

MyPet Shop is down

Detected by Pingoru
Dec 15, 2025, 12:17 AM UTC
Resolved
Dec 15, 2025, 05:57 PM UTC
Duration
17h 39m
Affected: Websites (MyPet Shop)
Timeline · 2 updates
  1. investigating Dec 15, 2025, 12:17 AM UTC

    MyPet Shop went down.

  2. resolved Dec 15, 2025, 05:57 PM UTC

    MyPet Shop recovered.

Read the full incident report →